The Virtual Receptionist, or Auto Attendant, is the Interactive Voice Response (IVR) engine that plays recordings, and waits for callers to choose from menu options. When a caller makes a choice by pressing keys on their telephone, the call is routed to the destination listed under the corresponding choice.

Auto Attendant Name


Friendly name for reference when setting your route from other parts of the system.

Enter Audio File


The recording or text-to-speech that gets played when the caller initially calls into the IVR menu system.

Key Options


When these keys are pressed e.g. the caller presses 1, the call will automatically route to the destination listed in that setting.

Menu Timeout (seconds)


The number of seconds the system will wait before the caller is sent to the Timeout Destination.

Allow Direct Dial Extensions


Whether or not you allow callers to directly dial extensions, or they will have to press one of the menu Key Option numbers 0-9.