Name
Enter Queue Audio
Queue Music on Hold
Call Distribution Strategy
Ring All Simultaneously
Longest Idle Agent
Round Robin
Top-down Tier Position
Least Agent Talk Time
Agent With Fewest Calls
Sequentially by Agent Tier Order
Completely Random
Time Base Score
Total Time in System
Time in Current Queue
Max Wait Time
Max Wait Time No Agent
Max Wait Unavailable
Tier Rules Apply
Tier Rule Wait Time
Tier Rule Multiply Level
Skip Tier No Agent
Discard Abandoned After
Abandoned Resume
Record All Calls
Announce Position
Failed Call Destination
Recurring Audio
Audio Frequency